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On the Values of Outsourcing
The ultimate goal: “bringing the greatest value to the customer
(the listener) and the greatest productivity to the corporation itself.”
—Richard Whiteley, Customer
Centered Growth
. . . . . . . . . .
"Strategic outsourcing can provide an organization
a competitive differential if performed to excellence.”
—Howard Smith & Peter
Fingar, Business Process Management,The third
Wave
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